Privacy Policy
Information Collection and Use
This Web Site (the “Web Site”) is hosted in the United Kingdom and ran by Lowwoods.com. This statement discloses our practices for gathering and disseminating information we collect when you visit us. We have created this Privacy Policy to demonstrate our firm commitment to your privacy and the protection of your information. The Company is the sole owner of the information collected on this Web Site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
Consent and Notification of Changes
By using the Company Web Site, you consent to the collection, use and storage of your information by us in the manner described in this Privacy Policy and elsewhere on the Web Site. We reserve the right to make changes to this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes on our Web Site so our users are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
Log Files
We use IP addresses to analyze trends, administer the Web Site, track users’ movements, and gather broad demographic information for aggregate use.
Cookies
In order to improve our services, we sometimes use technology referred to as “cookies” to store and track information with regard to your use of our Web Site. We use this information to analyze trends, administer the Web Site, track users’ movements and gather demographic information for aggregate use. You have the choice on your web browser to accept or reject cookies. A user who does not accept cookies from our Web Site may not be able to access certain areas of the Web Site.
Newsletters and Email Privacy
Why did you receive an email from us?
If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future (“opt-in”), (b) you have registered or purchased or otherwise have an existing relationship with us, or (c) we have rented an email list from a list owner to whom you have given permission to send third-party promotional email. We respect your time and attention by controlling the frequency of our mailings.
Data Integrity and Security
The Company uses extensive security measures to protect against the loss, misuse and/or alteration of data located on our systems. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information, to help us to keep your information secure and to maintain its quality. We regularly review our security and related policies to adapt the technology as new threats evolve, and monitor our systems to help ensure the highest level of availability. If you have any questions about the security at our Web Site, you can send an email at help@lowwoods.com.
Sharing and Usage
We will not intentionally share, sell, or rent individual personal information with external parties without your advance permission or unless ordered by a court of law. Information submitted to us is only available to our employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you. These employees and contracted service providers have been trained to handle such data properly and in accordance with our security protocols and strict standards of confidentiality. Although we cannot guarantee against any loss, misuse, unauthorised disclosure, alteration or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences.
How can you stop receiving emails from us?
Each email sent contains an easy way for you to cease receiving emais from us. If you wish to do this, simply follow the instructions at the end of any email. If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to help@lowwoods.com.
Use of Information
The Company does not share any information with any third parties, other than its agents who assist the Company in the collection and analysis of information as outlined herein. We may, from time to time, contact you with regard to our products and services or with other information that you may be interested in receiving. You can at any time request that no further contact be made, by emailing us at help@lowwoods.com.
Disclaimer
No data transmission over the internet can be guaranteed to be entirely secure. As a result, while we always use all reasonable efforts to protect the personal information you provide to us, we cannot guarantee the security of your information and the submission of data is thus at your own risk. Please be aware that in certain circumstances, it is possible that personal information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders.
Low Woods Furnishings Limited further Privacy Policy information in accordance with ICO guidance.
Our contact details
Name: Low Woods Furnishings Ltd
Address: Low Woods Lane, Loughborough, Belton LE12 9TR, United Kingdom
Phone Number: 01530 222246
E-mail: help@lowwoods.com
Document date: 07-JUL-2023
The type of personal information we collect
We currently collect and process the following information: Personal identifiers, contacts and characteristics (for example, name and contact details). Page views, file downloads, products and services purchased and wishlist additions. Payment methods, delivery addresses, billing addresses. Contact form submissions.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons: To facilitate communication, usually at your request. To facilitate the process of enquiring about, ordering, returning and refunding products and services.
We also receive personal information indirectly, from the following sources in the following scenarios:
Analytical data on user interactions with the website. We use the information that you have given us in order to process your enquiries, orders and requests. We do not share your data with any third parties, except for when required as part of payment processing or law.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: (a) Your consent. You are able to remove your consent at any time. You can do this by contacting help@lowwoods.com with the subject title ‘Consent Enquiry’. (b) We have a contractual obligation. (c) We have a legal obligation. (d) We have a vital interest. (e) We have a legitimate interest.
How we store your personal information
Your information is securely stored on our servers. We keep your personal information indefinitely unless upon assessing it’s necessity for future legitimate interests we deem your data no longer relevant to retain. We will then dispose your information by removing it from our servers. Upon which, all records of your account, information, orders or communications may be deleted.
Your data protection rights
Under data protection law, you have rights including: Your right of access – You have the right to ask us for copies of your personal information. Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances. Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at help@lowwoods.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at help@lowwoods.com. You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Helpline number: 0303 123 1113. ICO website: https://www.ico.org.uk.
